Shipping policy

At Smart Loom Hub, we want every order to move from checkout to your doorstep with clarity and care. Whether you are purchasing everyday essentials, casual clothing, or pieces for a more polished wardrobe, our shipping process is designed to keep you informed from order confirmation through delivery.

This Shipping Policy applies to purchases made through https://www.smartloomhub.world/ .

1. Shipping Fees

We offer the following shipping structure:

The applicable shipping charge will be displayed during checkout before the order is submitted.

Shipping fees are calculated according to the merchandise subtotal and the shipping terms shown at checkout. Any applicable taxes or other charges will be displayed separately where required.

2. Order Processing

After an order is placed, our team begins reviewing the transaction and preparing it for fulfillment.

Processing may include:

• Confirming payment authorization.

• Reviewing product selections and quantities.

• Checking inventory availability.

• Preparing garments for packaging.

• Creating shipping documentation.

• Transferring the parcel to the shipping carrier.

Orders are generally processed within 1–3 business days, excluding weekends and recognized holidays. This is an operational estimate rather than a guaranteed dispatch deadline.

During promotional periods, unusually high order volume, inventory adjustments, or other operational disruptions, processing may take longer.

3. Estimated Delivery

After dispatch, delivery time depends on the destination, carrier network, service level, weather, and other transportation conditions.

For many domestic U.S. shipments, estimated transit may take approximately 3–7 business days after dispatch. This is an estimate only and does not constitute a guaranteed delivery date.

The actual delivery estimate, if available, will be communicated through checkout, shipping confirmation, or tracking information.

4. Tracking Information

When tracking is available, we will provide shipment information through the email address associated with your order.

Please allow time for the carrier's tracking system to register the first scan. A tracking number may be created before the parcel receives its initial physical scan.

If tracking has not updated for an extended period, contact us at [email protected] with your order number.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

• Recipient name.

• Street address and unit number, if applicable.

• City, state, and ZIP code.

• Valid contact information where requested.

If you notice an error after placing an order, contact us immediately. We will attempt to correct the address before dispatch, but changes cannot be guaranteed once fulfillment or carrier handoff has begun.

Additional carrier charges or reshipping costs resulting from an incorrect address may be the customer's responsibility where permitted by law.

6. Delivery Attempts and Undeliverable Packages

Carriers may make delivery attempts according to their own procedures. A package may be delayed or returned if the address is incomplete, the recipient is unavailable, access is restricted, or the carrier cannot safely complete delivery.

If a shipment is returned to us as undeliverable, we will contact the customer when reasonably possible to discuss available options.

7. Delays Outside Our Control

Delivery may be affected by circumstances beyond our reasonable control, including:

• Severe weather.

• Transportation interruptions.

• Carrier service disruptions.

• Public emergencies.

• Natural disasters.

• Customs or regulatory delays, where applicable.

• Peak-season shipping volume.

We will make reasonable efforts to assist with tracking and delivery inquiries, but we cannot guarantee carrier schedules.

8. Lost, Missing, or Damaged Packages

If your tracking indicates delivery but you cannot locate the package, please check the delivery area, household members, building reception, and any carrier delivery notice.

If the package remains missing, email [email protected] with your order number and tracking information. We will review the available shipment details and determine appropriate next steps.

If a package arrives visibly damaged, retain the packaging and take photographs of the parcel and affected merchandise. Contact us promptly so we can review the issue.

9. Split Shipments

Where an order contains multiple products, items may occasionally ship separately due to inventory, packaging, or fulfillment arrangements. If this occurs, separate tracking information may be provided.

A partial delivery does not necessarily mean the remaining items have been canceled.

10. Shipping and Returns

If you need to return an item, please review our Return and Refund Policy before sending it back.

For damaged, defective, or incorrectly shipped products, contact us before arranging a return so we can provide appropriate instructions.

11. Contact for Shipping Assistance

TH FAITH HEALTH SOLUTION LLC 2321 BERMUDA DR MIRAMAR, FL 33023 United States

Email: [email protected] Contact Person: DERRIAN DANIELLE JOHNSON

Please include your order number in shipping-related messages so that we can identify the relevant shipment more efficiently.