Refund policy

At Smart Loom Hub, we believe that clothing should feel right, fit comfortably, and suit the person wearing it. We understand that online shopping sometimes involves uncertainty about sizing, color, fabric, or overall appearance. Our Return and Refund Policy is intended to make the process understandable and fair while helping us maintain the quality and condition of our men's apparel.

This policy applies to purchases made through https://www.smartloomhub.world/  and is administered by TH FAITH HEALTH SOLUTION LLC.

1. Return Eligibility

Customers may request a return within 30 calendar days after the order is delivered.

To qualify for a standard return, an item must:

  • Be unworn, unwashed, and unused.

  • Remain in its original condition, without stains, odors, damage, or alterations.

  • Include original tags, labels, packaging, and accessories where applicable.

  • Be accompanied by proof of purchase, such as an order confirmation or receipt.

Customers may carefully inspect garments for size, material, and general appearance, but clothing that has been worn beyond reasonable inspection, washed, tailored, or otherwise altered may not qualify for a standard return.

For hygiene and product-condition reasons, items showing signs of use, deodorant marks, fragrance, smoke, pet hair, or other conditions that prevent resale may be declined, subject to applicable law.

2. Items That May Not Qualify for Return

Unless required by applicable law or the item is defective, damaged, or incorrectly supplied, the following may be excluded from standard returns:

  • Customized or personalized garments.

  • Items clearly identified as final sale.

  • Garments that have been washed, worn, or altered.

  • Products returned without prior authorization when authorization is reasonably required.

  • Items damaged after delivery through misuse or improper care.

Nothing in this section limits any rights that cannot lawfully be waived.

3. How to Request a Return

To begin, email [email protected] with the subject line:

Return Request – [Order Number]

Please include:

  1. Your full name.

  2. Order number.

  3. Email address used at checkout.

  4. Item or items you wish to return.

  5. Reason for the return.

  6. Clear photographs if the item is damaged, defective, or materially different from what was ordered.

Our team will review the request and provide return instructions, including the appropriate return destination and any applicable requirements. Please do not send merchandise to an address different from the authorized return destination.

4. Return Shipping Costs

For a return based on preference, sizing, or a change of mind, the customer may be responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, contact us before returning it. We will review the circumstances and communicate a reasonable resolution, which may include a replacement, refund, or return-shipping arrangement as appropriate.

Original shipping charges, if any, are generally non-refundable unless the return results from our error or applicable law requires otherwise.

5. Inspection and Refund Decisions

After the returned item is received, we will inspect its condition and determine whether it meets the return requirements.

Approved refunds will generally be issued to the original payment method. Processing time may depend on the payment provider and financial institution. A refund confirmation will be sent when the refund is initiated.

If a return is declined, we will explain the reason and, where practical, provide instructions for arranging the item's return to the customer.

6. Refund Amount and Timing

Where a refund is approved:

  • The eligible merchandise amount will be refunded.

  • Original shipping charges will generally not be refunded unless required by law or attributable to our error.

  • Any legally permitted adjustment for damage or diminished value will be explained before processing.

  • The customer's bank or payment provider may require additional time to post the credit.

We do not control the posting schedule of banks or card issuers.

7. Damaged, Defective, or Incorrect Orders

If your package contains the wrong garment, an item is defective, or the product arrives damaged, please contact us promptly at [email protected].

Include your order number and photographs showing the issue. Please retain the product and packaging until we provide instructions.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate remedy.

8. Exchanges

If you need a different size or another available variation, contact our team. Exchanges depend on inventory availability and may require the original item to be returned first.

If the requested replacement is unavailable, we may offer a refund or another mutually acceptable resolution.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will attempt to stop an order before it enters fulfillment or shipment, but cancellation cannot be guaranteed after processing has begun.

If an order has already shipped, the customer may use the return process after delivery, subject to this policy and applicable law.

10. Florida Consumer Rights

This policy is intended to be administered consistently with applicable Florida and federal consumer-protection requirements, including Florida Statutes § 501.142 concerning retail refund-policy disclosures. Our stated 30-day return period is a voluntary store policy and does not eliminate rights that applicable law may provide.

The Florida Senate

 

11. Contact

For return, refund, exchange, or order concerns:

TH FAITH HEALTH SOLUTION LLC 2321 BERMUDA DR MIRAMAR, FL 33023 United States Email: [email protected] Contact Person: DERRIAN DANIELLE JOHNSON